How do I go about sending my knife in?
Returns or spa treatments will not be accepted without a Return Authorization Number (RA#) which must be obtained by email. Contact firstname.lastname@example.org and explain what you want done.
Please write your RA# on the outside of the shipping box. Your return package must include a note detailing the reason for the return along with a return shipping address and phone number.
Do you offer a “spa treatment”
Our basic spa treatment is $120 which includes disassembling the knife completely and giving it a full cleaning, re-greasing the IKBS, upgrading the detent ball to ceramic, re-polishing all screws/pivot and a re-sharpening and stropping on our leather wheel. In addition, if you have steel IKBS bearings we can upgrade to ceramic for an additional $55.
Can I return a knife?
Once you receive your knife you have 3 days to decide if you want to keep it or send it back to us. After 3 days, there will be a 10% restocking fee for a returned knife. After 7 days, there are no returns.
Time frames will be based on when you email us with your decision.
Which lubricant do you recommend for your IKBS folding knives? I have a black & blue and am LOVING IT!! Also, any guidance for maintenance-cleaning?
If the knife is fairly new and hasn’t been used extensively (in dirty, sandy, or dusty conditions), the IKBS bearings shouldn’t need any additional lubricant. Excess oil or grease will only attract dirt, lint, and grit. That being said, we use Sta-Lube Sta-Plex extreme pressure red grease.
On rare occasions, you may find that an extremely tiny amount of heavy oil will help the detent ball to glide over the blade. I use Nano-Oil, but any heavy, viscous oil should work.
By “extremely tiny,” I mean the following:
Put a single drop of heavy oil on a non-porous surface. Then, touch the pointy end of a needle to that drop of oil. Finally, with your knife open, touch the needle to the detent ball, transferring a *tiny* amount of oil. Try not to get any oil on either the lock tip or blade’s lock ramp.
If, at some point down the road, your knife accumulates a bunch of pocket lint on the inside, a quick burst of compressed air usually clears most of it out. Other maintenance items would be occasionally wiping the blade with a light oil, and, to help the blue color pop, use Windex on a microfiber cloth to remove skin oils from the anodized parts.
Eventually, your knife’s bearings will need to be cleaned and re-greased, and, if possible, it’s best to have us do that job.