F.A.Q./Policies

Can I cancel my order?
You may cancel your order at any time prior the shipment, however,  a 5% administrative fee will be assessed.

Can I return a knife?
Since all our knives are custom “made to order” for the customer, we do not allow returns.

Can I send my knife for repair?
Yes you can, but please note that services will not be accepted without the Return Authorization Number (RAN). Contact customerservice@beggknives.com and explain what you want done. Please write the RAN on the outside of the shipping box and include a note detailing the reason for the return along with a return shipping address and phone number. Please note that due to the heavy workload, a four-week minimum lead time is required for processing service requests.

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation, including signature required. Begg Knives shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Begg Knives may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

Do you offer a “spa treatment”
Our basic spa treatment is $120 which includes disassembling the knife completely and giving it a full cleaning, re-greasing the IKBS, upgrading the detent ball to ceramic, re-polishing all screws/pivot and a re-sharpening and stropping on our leather wheel. In addition, if you have steel IKBS bearings we can upgrade to ceramic for an additional $55.

How do I go about sending my knife in for a “spa treatment”?
Spa treatments will not be accepted without the Return Authorization Number (RAN). Contact customerservice@beggknives.com and explain what you want done. Please write the RAN on the outside of the shipping box and include a note detailing the reason for the return along with a return shipping address and phone number. Please note that due to the heavy workload, a four-week minimum lead time is required for processing service requests.

For your protection, we recommend that you insure your shipment and use a traceable carrier that can provide you with delivery confirmation, including signature required. Begg Knives shall not be responsible for items sent that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.

Which lubricant do you recommend for your IKBS folding knives? I have a black & blue and am LOVING IT!! Also, any guidance for maintenance-cleaning?
If the knife is fairly new and hasn’t been used extensively (in dirty, sandy, or dusty conditions), the IKBS bearings shouldn’t need any additional lubricant. Excess oil or grease will only attract dirt, lint, and grit. That being said, we use Sta-Lube Sta-Plex extreme pressure red grease.

On rare occasions, you may find that an extremely tiny amount of heavy oil will help the detent ball to glide over the blade. I use Nano-Oil, but any heavy, viscous oil should work.

By “extremely tiny,” I mean the following:

Put a single drop of heavy oil on a non-porous surface. Then, touch the pointy end of a needle to that drop of oil. Finally, with your knife open, touch the needle to the detent ball, transferring a *tiny* amount of oil. Try not to get any oil on either the lock tip or blade’s lock ramp.

If, at some point down the road, your knife accumulates a bunch of pocket lint on the inside, a quick burst of compressed air usually clears most of it out. Other maintenance items would be occasionally wiping the blade with a light oil, and, to help the blue color pop, use Windex on a microfiber cloth to remove skin oils from the anodized parts.

Eventually, your knife’s bearings will need to be cleaned and re-greased, and, if possible, it’s best to have us do that job.